Sales Terms and Conditions
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Sales Terms and Conditions
1. Passenger Details
  • It is passenger’s responsibility to provide MISA Travel with the correct exact spelling of names for booking as per shown on the passenger’s passport.
  • It is passenger’s responsibility to check carefully for any errors or omissions in the flight details on your itinerary and air tickets IMMEDIATELY upon receiving them.
  • Please note that passengers may be denied flight boarding if errors are discovered only upon check-in at the airport.
2. Entry / Transit Visas
     Requirements
  • It is passenger’s responsibility to ensure you have valid Entry Visa or Transit Visa to enter the country of destination or applicable stopovers destinations.
  • Transit Visas must be duly obtained if the plane’s route involves a Transit or Stopover in another country.
  • For example, a flight to New Zealand which requires stopover in Australia or a flight to Canada which transit in the United States of America.
  • Before your departure, it is passenger’s responsibility to contact the embassy or consulate office of the country of your destination for information on passport, visa or entry requirements.
  • MISA Travel is gladly to provide you on Entry/Transit Visas requirements. However, it is passenger’s responsibility to ensure all documents are in order and to obtain and meet all Entry/Transit Visas requirements.
  • MISA Travel is not liable for any consequences arising from improper or incomplete travel documents or not meeting the Entry/Transit Visas requirements.
3. Passport Validity
  • It is passenger’s responsibility to ensure that your passport should have a minimum of 7 months validity upon completion of the return journey, proper and valid.
  • Biometric passport is required for all Singapore Passport holders travelling to USA.
4. Ticketing Deadline &
    Auto Cancellation







  • As MISA Travel does not require any upfront deposit or immediate payment at the point of booking of flights, ( Unless it is a special airline promotion that requires immediate ticket issuance and immediate payment upon booking) we would like to encourage you to contact us early before your assigned ticketing deadline is due, and to give us instruction to issue your tickets and to make your payment early so as to avoid auto-cancellation of your flight reservation by the airline.
  • In this respect, all flight bookings are deemed tentative only and may be subject to auto-cancellation at any time, without any penalty for our customers or any liability on MISA Travel unless the air tickets had been issued and full payment has been received by MISA Travel.
  • This advantage of delaying ticket issuance will allow our customers to benefit from any new airfares promotions that may be introduced by the airlines from the time of booking to the point of ticket issuance or before the flight departure date.
5. Passenger Contacts &
    Flight Schedule Change
  • Please provide your local and overseas Contact Tel Numbers in your flight booking for the airline to contact you in the event of any changes to the flight schedules so as to avoid the missing of flight or seat cancellation.
  • Passengers who had issued their air tickets many days or weeks prior to their departure dates, are advised to recheck with MISA Travel ticketing staff or the Airlines Reservation staff for any changes or latest updates in the airlines flight schedules just a day or 2 before their actual departure date.
  • Airlines reserve the right to cancel, reroute or alter the timing of their flights even after tickets have been issued. In such events, the respective airlines may provide alternative flights for your consideration. If you do not wish to accept the airline's alternative, the fare's cancellation and amendment policy will still apply. Note that there will be an administrative fee of up to S$200 imposed, on top of the fare's cancellation or amendment fee, if any, if you wish to cancel or amend your flight.
6. Non-Transferable
  • All bookings make with MISA Travel is non-transferable to another travel agent and non-transferable to another passenger name.
7. Penalty & Admin Charges
  • Please note that flight reservation is free of charge and the booking may be cancelled at any time before tickets are issued.
  • Once tickets are issued, there are airline penalty charges and our agency admin fees for any amendment or cancellation to the booking or tickets. E.g Amendment of spelling errors in passenger names, changes in the date of travel.
  • All requests for amendments are subject to the Airline’s approval.
  • To avoid such penalties, passengers are advised to check all booking itinerary to ensure correctness in passengers names, departure dates, flight details, etc before issuing your air tickets.
8. Booking Conditions &     Disclaimers
  • Prices displayed are on cash basis. Payment by other methods may be subjected to administrative fees and are subject to changes and not guaranteed until the air tickets are issued and full payment has been received by MISA Travel.
  • Payment of partial deposit does not imply or constitute the confirmation of flight seats or hotel accommodations, or package bookings.
  • In the event that the booking cannot be confirmed, a full refund of any deposit made will be returned to the customer without and further liability on MISA Travel.
  • Any amendments or cancellations after air tickets are issued or hotel/package bookings are confirmed are subject to applicable penalties and admin fees.
  • In the event of any flights that cannot be confirmed, or changes in prices or auto-cancellation of flights, MISA Travel’s liability shall be limited to the full refund of any deposit or payment already made by the customer.
  • MISA Travel reserve the rights to refuse any bookings if the fares displayed are found to be in error or are being withdrawn by the airlines.
  • MISA Travel shall not be held liable for any consequential damages for any direct or indirect losses, or additional out of pocket costs or expenses arising out of any aborted trips or changes in trip arrangements due to any errors or omissions in the bookings.
  • MISA Travel’s liability, under whatever circumstances, shall be limited only to the full refund of any deposit or payment already made by the passenger.
9. Unaccompanied Minor
  • Any Passenger below 17 years old traveling alone is considered as ‘Unaccompanied Minor’.
  • Please inform us immediately if you are making a booking for an Unaccompanied Minor so that special arrangement is required to prevent any rejection for boarding.
10. Child Fares

  • Child : 2 – 11 years old.
  • A child must not reach his/her 12th birthday at the point of the return flight journey.
  • If the birthday of the child exceeds 12, then the next higher fare level must be purchased separately for the return journey.
  • Please note that depending on the type of ticket purchased, there may be no refund value on the un-utilized portion of the child ticket.
11. Infant Fares
  • Infant : below 2 years old.
  • There is no seat provided for infant fares.
  • An infant must not reach his/her 2nd birthday at the point of the return flight journey.
  • If the birthday of the child exceeds 2 years old, then the next higher fare level must be purchased separately for the return journey.
  • Please note that depending on the type of ticket purchased, there may be no refund value on the un-utilized portion of the infant ticket.
12. Customer Support
  • During normal business hours, please contact our Customer Service at Tel: (65) 6538 0318 for any assistance.
  • For urgent or emergencies after office hours, please contact our Emergency contacts at Tel: (65) 9298 1008 or (65) 9662 2700
13. Travel Insurance
  • For your protection against any contingency or emergency during your journey, passengers are strongly advised to purchase a travel insurance policy.
  • MISA Travel offers AIG Travel Insurance which provides a wide and comprehensive range of insurance coverage.
14. Flight Reconfirmation
  • Please re-confirm all onward flight journey if it is required by the airline that you are traveling on, so as to avoid losing your pre-confirmed seats on those required airlines.
15. Meal Request
  • If you have any special needs or meal requests, please let us know at the point of booking or in advance so that we can put up your requests with the respective airlines.
16. Seat Request
  • Selection of seats varies among different classes of service and airlines, to book the right seat for you, please call us early and in advance so that we can put up your request to the airline.
17. Special Needs
  • If you have any special needs, please feel free to let us know, we will put up your request to the airline accordingly.
18. Baggage Allowance
  • Baggage allowances differs by airline and destination and are constantly changing. Please contact our consultant who will be able to assist you with your enquiry.
19. IATA Conditions of Contract
  • Click here to view IATA’s Conditions of Contract & Other Important Notices.
20. Feedback
  • You can use our Feedback Form to send us email for help at any time.
21. Location Map
 
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